Frequently Asked Questions

What sets Physical Therapy by Phoenix apart from other physical therapy clinics?

  • Privately and locally owned
  • Consistent, one-one-one care provided solely by your Doctor of Physical Therapy
  • Treatment based on current evidence and guidelines, therapist experience, and patient values
  • Appropriate and skilled exercise dosage in a fitness forward environment
  • Ethical coding and billing
  • Respect for our associates, patients, partners, and Springfield community

What services do you offer?

You can find a list of our services here.

What should I bring to my first appointment?

  • Your driver’s license or other form of ID
  • A copy of your script, if you have it
  • Comfortable clothing

How long will my appointment last?

Your initial evaluation will last around an hour. Follow-up appointments will be 30-60 minutes.

What payment or insurance plans does PT by Phoenix accept?

  • Our practice accepts cash-based, but also accepts many insurances
  • Blue Cross Blue Shield, including Anthem
  • Medicare, Medicare Replacement and Supplement Plans
  • Aetna
  • Meritain
  • Humana
  • TriCare
  • Workers Compensation
  • Auto
  • GEHA
  • United Health Care
  • Cigna
  • Please note: This list is not exhaustive. Contact the clinic if you have questions about a specific insurance plan.

Can I pay my bill online?

Yes! Please follow this link.