Patient Info / Forms

What to Expect at Your First Appointment

At Physical Therapy by Phoenix, our goal is to make your first appointment as smooth and informative as possible. You’ll receive personalized care and a clear understanding of your treatment plan. Expect a thorough evaluation and a collaborative approach to your recovery.

Your initial visit in Springfield, MO will feel similar to arriving at any medical office. Here’s what you can anticipate:

1. Check-In: Upon arrival, register at the front desk and provide your insurance information and any other relevant paperwork, such as referrals or medical reports.
2. Initial Evaluation: You’ll have a comprehensive evaluation with one of our physical therapists, who will assess your medical history, current condition and your goals.
3. Physical Examination: Our therapist will conduct a thorough physical examination to evaluate your range of motion, strength, and movement patterns.
4. Treatment Plan: Based on your evaluation, we will develop a tailored therapy plan and discuss it with you. This will include education and instruction on your initial treatments that typically focus on alleviating pain and improving mobility.
5. Ongoing Sessions: After your evaluation, we will schedule your subsequent sessions according to the plan that we agree upon, and discuss how we can optimize your therapy to help you achieve your goals.

Feel free to reach out if you have any questions or concerns!

Want to Save Time? To expedite your first visit, consider filling out your patient forms online.

Preparing for Your First Appointment

At Physical Therapy by Phoenix in Springfield, MO, our dedicated physical therapy team is focused on identifying the root cause of your condition and creating a personalized treatment plan to help you regain an active, fulfilling lifestyle. To ensure a smooth first visit, please take note of the following:

• Arrive Early: Please arrive 15 minutes before your appointment to complete your paperwork, or just a few minutes early if it’s been done online.
• Prepare Questions: Make a list of any questions you’d like to ask during your first meeting.
• Bring Necessary Documents: Don’t forget your photo ID and insurance card.
• Share Your Medical History: Be ready to discuss your medical history, previous treatments, current medications, and any relevant details.
• List Your Symptoms: Consider listing symptoms, limitations, and any activities or positions that exacerbate or alleviate your condition. Include how long you have been experiencing this issue and if you’ve had similar problems in the past.

The more information you can provide, the better equipped our therapists will be to assist you.

See a Physical Therapist Without a Referral

Did you know you can visit a physical therapist directly without a referral? Regardless of whether your issue is new or longstanding, you can schedule a visit at Physical Therapy by Phoenix in Springfield, MO today!

Direct Access allows you to see a physical therapist without needing approval from your physician. This means you can bypass unnecessary delays and start your recovery sooner.

Benefits of Direct Access

• Time-Saving: No need to wait for a doctor’s appointment or referral.
• Cost-Effective: You can avoid additional copays by seeing a therapist directly.
• Increased Satisfaction: Research shows that patients often report higher satisfaction when utilizing Direct Access for physical therapy, and can even have decreased overall healthcare costs.

Health insurance can be complex, but Direct Access is generally covered by many private health insurance plans. Always verify your specific coverage before your visit. For more information, feel free to contact us!

Payment Options

Insurance

Physical Therapy by Phoenix accepts a variety of health insurance policies. Below is a partial list of our in-network providers:

• Aetna
• Alberta Health Services
• Blue Cross Blue Shield (EPO, HMO, POS, ACA exchange, and PPO plans)
• Care Credit (https://www.carecredit.com/)
• Cash Pay / Self Pay
• Cigna
• Coventry
• Definity Health
• Direct Billing
• First Health
• Fiserv Health
• Golden Rule
• Great-West
• Humana
• Medicare
• MVA Insurance
• OHIP Publicly Funded
• PHCS
• Southcare
• Tricare
• Unicare
• United Healthcare
• WCB (Worker’s Comp)

Please call our office to confirm your specific plan coverage.

Private Pay Options

For patients without insurance or those who have exhausted their benefits, we offer a private pay plan. Contact us today for more information on service rates and payment options!

Cash-Based Physical Therapy

At Physical Therapy by Phoenix, though we accept many insurances, we prioritize your needs through a cash-based basis when applicable, allowing for direct payment for services. This model offers several advantages:

• Improved Relationships: By cutting out insurance intermediaries, you can focus on your rehabilitation and results. Less paperwork means more time for treatment.
• Control Over Treatment: Therapists can tailor treatment based on your specific needs without insurance limitations.
• Simpler Billing: The billing process is straightforward, freeing up more time for therapy.
• Price Transparency: You’ll know upfront the cost of your treatment, aiding in better financial planning.

While some may prefer insurance coverage, we also provide services under that model for those who choose it.

Scheduling

How to Schedule Your Appointment

Ready to take the first step? Contact Physical Therapy by Phoenix today to schedule your appointment. Our friendly staff will assist you in finding a convenient time for your visit.

Next Steps

After Your Initial Visit

Once you’ve completed your first appointment, our team will guide you through the next steps in your treatment journey. We will schedule follow-up appointments and provide ongoing support to ensure you achieve your goals.

If you have any questions or need assistance at any point, please don’t hesitate to reach out!

Spread the Word!

If you know someone in Springfield, MO who could benefit from physical therapy, please share your experience with them. Fill out the form below to refer a friend, and we will reach out to provide more information on how we can assist them.